- Can I pick up the items in THANN shops?
No.
- Do you send products to other locations than Hong Kong? I can pay extra delivery fee for that.
We only deliver goods in Hong Kong.
- I am THANN VIP, can I use my VIP discount on online shop?
We offer special discount on online shop from time to time and THANN VIP discount is applicable to online shop in Hong Kong only.
- Can I earn THANN Reward Points on online shop?
Yes, but the reward points are only applicable to VIP members (spend $1,000 in one bill to become THANN VIP).
THANN Dollar in the previous online shop is no longer valid, the new online shop is replaced with reward points.
- What delivery company do you use? Can I pick up at SF Service Centre?
We use SF Express to deliver the products, you can input the shipping address as SF Service Centre.
- I chose EF Locker but it has been many days I still haven’t received any news about the pick-up, is it because the locker I picked had been always full?
Please contact us at onlinestore@thann.com.hk, we will provide the SF tracking number for you to contact SF Express directly.
- I cannot find my answers in the above question, any customer service?
Please send your enquiries to onlinestore@thann.com.hk for further assistance.
